The Company
An exciting opportunity is available for an experienced and motivated Customer Operations Manager to join a dynamic and growing animal health laboratory in Brisbane. This role is perfect for someone who thrives in a multi-disciplinary environment and is passionate about delivering operational excellence and exceptional client service.
About the Role: As a key member of the leadership team, you will drive the operational and client service functions that support the delivery of high-quality laboratory outcomes. Working closely with internal teams across executive, commercial, and operational areas, you'll help implement practical solutions, strengthen client relationships, and ensure streamlined day-to-day operations. The role will be a part time opportunity working 30 hours per week ideally 6 hours / 5 days per week.
Key Responsibilities: - Lead client engagement initiatives and respond to customer priorities
- Oversee logistics, supply chain, and vendor coordination
- Supervise business administration systems to ensure an outstanding customer experience
- Manage administrative and customer-facing operations
- Align operational activities with regulatory and business standards
- Work closely with the CEO/GM and Laboratory Manager on strategic goals
About You: You bring a strong blend of customer service, operational expertise, and team leadership. You're solutions-focused, confident working across multiple functions, and comfortable stepping into a fast-paced environment. Ideally you will have some previous expereince in the animal health industry.
You are:
- Self-motivated and organised with excellent time management
- Emotionally intelligent and adaptive in your communication style
- Collaborative and approachable with a passion for customer success
- A proactive problem solver who can make sound, timely decisions
What’s in It for You: - A close-knit, inclusive team culture that values your input
- Flexible work hours and variety in your day-to-day responsibilities
- The chance to shape operations within a purpose-driven, Australian-owned business
- Competitive remuneration and genuine recognition for your contribution
If you have any further questions regarding this role, please contact
Evelyn Parker at
KE Select on +61 431 028 314 or
evelyn@keselect.com for a confidential discussion.
